Privacy Policy

Effective Date: January 13, 2026

At Violet Suites PDX, we value your trust. This Privacy Policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website and services.

1. Information We Collect

We collect information in three main ways: information you give us, information collected automatically, and information from trusted third parties.

Information You Provide

When you visit our website, fill out a form, book a stay, or communicate with us, we may collect:

  • Name, email address, and phone number.
  • Reservation details (dates, number of guests, special requests).
  • Messages you send us by email, form submission, or text.
  • Payment Information: Payments are processed securely by third-party payment providers. We do not store full credit card numbers on our servers; payment data is tokenized and processed securely by our payment provider.

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address, device type, and browser.
  • Pages visited and actions taken on our site.
  • Approximate location (city/state level).

2. How We Use Your Information

We use the information we collect from you in the following ways:

  • Guest Experience: To process reservations, send booking confirmations, and provide essential access instructions (door codes).
  • Communication: To communicate with you regarding your stay (via email or text) and respond to customer service requests.
  • Site Improvement: To personalize your experience and deliver the type of content and product offerings in which you are most interested.
  • Marketing: To send periodic emails regarding your order or other products and services (subject to your opt-in choices).
  • Legal & Security: To comply with laws, protect against fraud, and enforce our agreements.

3. Cookies, Tracking, and "Do Not Track" Signals

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions using trusted third-party services like Google Analytics.

Managing Cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly, but you will still be able to visit our site anonymously.

Do Not Track (DNT) Signals

We limit tracking where feasible when Do Not Track signals are enabled, but some third-party services may still collect data.

4. How We Share Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

SMS Consent & Data Sharing (Strict Privacy)

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security & Fair Information Practices

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur: We will notify you via email within 7 business days.

6. Your Privacy Rights & CalOPPA

Depending on where you live, you may have the right to access, correct, or request deletion of your personal data.

California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • A link to this Privacy Policy is included on our home page or the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page.
  • You can change your personal information by emailing us.

Oregon Residents

Residents of Oregon have additional rights under state privacy laws. If you are an Oregon resident and disagree with our response to a privacy request, you may request an appeal by contacting us.

7. Marketing Communications & CAN-SPAM Act

We are committed to being compliant with the CAN-SPAM Act.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and send information and updates pertaining to orders.

To be in accordance with CAN-SPAM, we agree to:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

8. Children’s Privacy (COPPA)

Our services are not directed to children under 13. We do not specifically market to children under the age of 13 years old. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website (such as links to local Portland attractions). These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

10. Contact Us

If there are any questions regarding this privacy policy or if you wish to exercise your privacy rights, you may contact us using the information below.

Address: 905 SE 14th AvePortland, OR 97214

Email: info@violetsuitespdx.com

Phone: 503-662-8255